Terms and Conditions of Rental

2.1. Minimum age: 21 full years as of the rental start date.

2.2. Minimum continuous driving experience: 3 years, evidenced by a valid driving licence.

2.3. Required documents: a driving licence recognised in the Republic of Moldova; a passport or ID card.

2.4. The absence of any restrictions on driving a motor vehicle.

2.5. The Lessor reserves the right to refuse to enter into an agreement without providing reasons.

3.1. Reservations may be made through the carpoint.md website, by telephone, or via messaging applications.

3.2. A reservation is provisional until confirmed by CarPoint.

3.3. No later than 1 day before the start of the rental, the Client shall submit photographs of their driving licence and passport/ID.

3.4. Failure to provide the documents within the specified time is grounds for cancellation of the reservation.

3.5. The cancellation policy is handled on a case-by-case basis upon written request.

4.1. The rental rate is the one in force on the reservation date. Prices are displayed in EUR for informational purposes.

4.2. Payment of 100% of the rental cost is due on the day of vehicle handover. Amounts shown in EUR are converted into MDL at the official BNM exchange rate on the payment date. Accepted payment methods:

• cash — exclusively in Moldovan lei (MDL), in accordance with Moldova's currency regulation (Law No. 62-XVI/2008);
• bank card (Visa, Mastercard) via POS terminal — the transaction is processed in MDL;
• bank transfer to the corporate account of „Car Point Group” SRL:
  • from Moldova — in MDL;
  • from abroad (non-resident clients) — in EUR or USD, to the foreign-currency account.
• other methods (PayPal, Revolut, Wise, online payment link) — available only for payments from abroad, upon request and after prior agreement with management.

The Client selects the payment method from those accepted.

4.3. In addition to the rental payment, the Client provides a security deposit of EUR 100 to EUR 300 (MDL equivalent). The exact amount is determined by the circumstances.

4.4. The security deposit is collected in cash only, in MDL, at the official BNM exchange rate on the payment date. No card pre-authorisation is performed.

4.5. The security deposit is refunded in full provided there is no damage and no outstanding amounts.

4.6. In the event of damage, the corresponding amount is withheld from the security deposit; any difference shall be paid separately (see section 11).

5.1. Handover and return take place at the CarPoint car park at the agreed time. The Lessor operates by prior appointment only and does not accept walk-in clients.

5.2. The Client shall arrive at the agreed time and notify the Lessor of any changes in advance.

5.3. At handover, the parties verify the vehicle's condition, mileage, and fuel level, and sign the rental agreement and handover protocol.

5.4. The vehicle is delivered with a full fuel tank and shall be returned with a full fuel tank; otherwise, the corresponding amount is withheld from the security deposit.

5.5. Any hidden damage shall be recorded in a separate protocol with prior notification to the Client.

6.1. The vehicle is delivered to the Client clean, both outside and inside. The Client undertakes to return the vehicle in the same clean condition.

6.2. Why this matters. Asking for the vehicle to be returned clean is not a way for CarPoint to make money (the actual cost of washing a car is minimal). The main reason is to allow a proper visual inspection at handover and return. If the vehicle is covered with a layer of dirt or dust, neither the CarPoint representative nor the Client can spot fresh scratches or damage. This requirement protects both sides: the Client, from disputes over damage they did not cause; CarPoint, from having to sort things out after the fact.

6.3. A reasonable compromise in bad weather. If it is raining at the time of return, or weather conditions make a full wash pointless, it is enough for the Client to remove the heavier dirt so that the body of the car can be visually inspected. CarPoint understands and accepts this compromise.

6.4. If the vehicle is returned in a condition that does not allow a visual inspection of the body or interior, the Client shall pay a cleaning service fee. The fee ranges from EUR 10 to EUR 20 (or the equivalent in MDL) depending on the type and size of the vehicle. The exact amount is stated in the rental agreement for each model.

6.5. The fee referred to in clause 6.4 is not a penalty. It covers only the direct cost of the wash service itself and does not include the time spent by the CarPoint team to arrange it (driving the vehicle to the car wash, waiting, and returning it to the car park). The corresponding amount is withheld from the security deposit or paid separately on return.

7.1. The return time is specified in the rental agreement.

7.2. A delay of up to 2 hours is free of charge, provided that prior notice is given.

7.3. A delay exceeding 2 hours is charged as a full additional rental day.

7.4. Systematic late returns or failure to return the vehicle will result in measures provided for by the legislation of the Republic of Moldova, including a report to the police.

The Client undertakes to use the vehicle with reasonable care. THE FOLLOWING ARE PROHIBITED:

8.1. Smoking inside the vehicle (including electronic cigarettes and vapes).

8.2. Transporting animals without a carrier.

8.3. Use as a taxi or for delivery services (Bolt, Yandex, Uber, etc.).

8.4. Off-road driving or driving on unpaved roads.

8.5. Allowing the vehicle to be driven by third parties not listed in the rental agreement.

8.6. Driving under the influence of alcohol or other intoxicating substances.

8.7. Any use contrary to the legislation of the Republic of Moldova or of the country of stay.

Any breach shall result in withholding from the security deposit, termination of the agreement, and recovery of damages.

9.1. An additional driver is available for an extra fee at the CarPoint rate.

9.2. The additional driver must be expressly listed in the rental agreement.

9.3. The same requirements apply: age 21+, 3+ years of driving experience, and the required documents.

9.4. Photographs of the second driver's documents must be submitted in advance.

10.1. The standard limit is 250 km per day.

10.2. The allowance is cumulative over the entire rental period (e.g., 4 days = 1,000 km).

10.3. Excess mileage is charged at EUR 0.20 per km.

10.4. The calculation is based on the odometer reading at the time of return.

10.5. Individual mileage limits may be agreed on a case-by-case basis.

11.1. Travel within the Republic of Moldova is unrestricted (OCA / RCA is included).

11.2. Travel to Romania and the European Union is permitted subject to a valid Green Card (arranged by the Client) and, for Romania, a Rovinieta (purchased by the Client).

11.3. Travel to Ukraine is STRICTLY PROHIBITED (due to military risks).

11.4. Travel to Russia, Belarus, or Transnistria is permitted only with prior written approval.

11.5. Any breach shall result in termination of the agreement, retention of the security deposit, and a claim for damages.

12.1. OCA / RCA (compulsory third-party liability insurance) is included for every vehicle and is valid within the Republic of Moldova.

12.2. CASCO (comprehensive own-damage insurance) is optional, subject to a deductible, and not available on all vehicles. Please refer to the dedicated insurance page.

12.3. In the event of an accident caused by the Client and not covered by CASCO, the Client shall reimburse the cost of repairs.

12.4. Procedure: the security deposit is applied first; any difference is documented in a protocol and agreed based on the actual repair cost.

12.5. Damage resulting from a breach of these Terms entails full liability regardless of any insurance coverage.

13.1. Call the police at 112 in the Republic of Moldova or the local emergency number.

13.2. Wait for the official documentation to be completed.

13.3. Notify CarPoint.

13.4. Do not move the vehicle until documentation is completed (except in case of danger).

13.5. Do not admit fault before the arrival of the police and a CarPoint representative.

13.6. Provide copies of the official reports to CarPoint.

Failure to comply may result in refusal of insurance coverage and full liability of the Client.

14.1. All fines are payable by the Client.

14.2. If CarPoint receives a fine after the vehicle is returned, a copy of the decision will be forwarded to the Client.

14.3. CarPoint reserves the right to charge an administrative fee for processing the fine.

14.4. Unpaid fines are withheld from the security deposit; if identified after its return, they shall be paid separately.

15.1. CarPoint delivers the vehicle in proper technical condition.

15.2. In the event of a malfunction not attributable to the Client, the Client shall stop using the vehicle if it is unsafe, notify CarPoint, and follow the instructions provided.

15.3. Where possible, a replacement vehicle will be provided or unused rental days will be compensated.

15.4. The Lessor shall not be liable for lost profit or indirect damages.

16.1. Processing is carried out in accordance with Law of the Republic of Moldova No. 133 of 08.07.2011 and the applicable GDPR provisions.

16.2. Categories of data: passport/ID, driving licence, contact details, payment data, rental history.

16.3. Purposes: performance of the rental agreement, identification, handling of insurance cases, internal records, communication.

16.4. Personal data is not disclosed to third parties except in response to official requests from public authorities, to insurers, and to technical subcontractors bound by a non-disclosure agreement.

16.5. The Client has the right to access, rectify, and erase their personal data.

17.1. The parties shall be released from liability in the event of force majeure.

17.2. Force majeure events include natural disasters, acts of war, acts of terrorism, epidemics, and acts of public authorities.

17.3. The affected party shall notify the other party of the force majeure event within a reasonable time.

17.4. If force majeure persists for more than 30 days, either party shall have the right to terminate the agreement unilaterally.

18.1. CarPoint reserves the right to amend these Terms.

18.2. The current version is available at carpoint.md together with the update date.

18.3. The version in force on the reservation date shall apply to the corresponding agreement.

18.4. Continued use of the services constitutes acceptance of the amended version.

19.1. These Terms are governed by the legislation of the Republic of Moldova.

19.2. Disputes shall be settled through negotiation, initiated by a written claim.

19.3. The review period for a claim is 30 calendar days.

19.4. Any disputes shall be referred to the competent courts of mun. Chișinău.

20.1. Full legal name: „Car Point Group" SRL. Contact details, IDNO (Moldovan business registration number), and registered address are available at carpoint.md and in the rental agreement.

20.2. Enquiries shall be addressed through the contact channels indicated.

20.3. Official correspondence is conducted by e-mail, via WhatsApp/Viber/Telegram on the official numbers, or in paper form.